Terms of Service

These terms govern your access to and use of the Miracle platform ("Miracle"), including this website, the agent workspace, and the agent websites published through it.

Two companies are involved, each in its own role. BRAND9 SDN. BHD. provides the Miracle Agent Subscription — the software and platform service — and is the merchant for its payments. AX MIRACLE PROPERTIES SDN. BHD. operates the property agency activities carried out through the platform, as a registered estate agency in Malaysia (LPPEH E (1) 2167).

In these terms "we" and "us" mean whichever of those companies is responsible for the matter being described.

By creating an account or using Miracle, you confirm that you have read and accept these terms. If you are using Miracle on behalf of an agency or company, you confirm that you are authorised to accept these terms for it.

If you do not accept these terms, please stop using Miracle.

Miracle is a sales and operating platform for new property projects. Miracle HQ publishes a catalogue of new projects, Miracle agents select the projects they want to represent, and the platform records the enquiries, sale submissions, claims, commission and payouts that follow.

Miracle is not a general property marketplace. It does not offer resale or rental listings, room rentals, property auctions, market or transaction data products, or loan tools, and it does not host a public search portal for privately owned properties.

Property purchase agreements and customer payments are made directly with the relevant developer or the party it appoints. Miracle provides the agent sales and operational platform: it is not the property developer.

Property purchase monies are not collected through the Miracle Agent Subscription payment flow. That payment flow is used only to pay for the Miracle Agent Subscription. Property booking and purchase payments are made outside it, directly to the developer or the party it authorises.

We do not act as a valuer, banker, solicitor, or financial or investment adviser, and nothing on the platform is professional advice.

You must be at least 18 years old to hold a Miracle account.

Agent accounts are reviewed by Miracle HQ before the agent workspace is opened. We may decline or revoke access at our discretion, including where the information provided cannot be verified.

You are responsible for everything done through your account, and for keeping your password and any signed-in device secure. Accounts are personal and may not be shared. Tell us immediately if you believe your account has been used without your permission.

You may sign in with a password or, where available, with Google. Keep your registered name, phone number and agency details accurate — they are used to route enquiries to you and may appear on your agent website.

Miracle has a single subscription: the Miracle Agent Subscription, a software and platform subscription service provided by BRAND9 SDN. BHD. There are no tiers, and there is no limit on how many HQ projects you may select.

The subscription is activated once payment is confirmed and runs for a fixed period shown in your workspace. When it lapses, subscriber features stop until you renew, while your account, leads, sales, claims and commission records are kept.

The price is set by Miracle and shown to you before payment; a first subscription and a renewal may be priced differently, and whichever applies is shown before you pay. Fees are charged in Malaysian Ringgit (MYR) unless stated otherwise at the time of payment. Subscription payments are collected by BRAND9 SDN. BHD. through approved payment providers — we do not receive or store your full payment credentials.

The Agent Subscription Policy and the Refund & Cancellation Policy form part of these terms.

The project catalogue is maintained by Miracle HQ using material supplied by developers. Agents choose which published projects appear on their agent website; agents do not create the project records themselves.

Project details — including prices, availability, unit mixes, timelines and images — come from the developer and can change without notice. Confirm current details with Miracle HQ or the developer before relying on them with a client.

You must not alter, misstate or embellish project information, promise terms a developer has not offered, or present a project as available when it is not.

An active subscription lets you publish an agent website carrying your name, photo, profile details, the projects you have selected, and any testimonials you publish.

You are responsible for the content you put on it, including that it is accurate, that you have the right to use any image or testimonial you upload, and that it complies with the rules that apply to you as an agent.

You must not impersonate another person or agency, present Miracle HQ's projects as your own developments, or publish content that is misleading, unlawful or infringing. We may remove content or unpublish a website that breaches these terms.

Enquiries submitted through Miracle or through your agent website are recorded and routed to the responsible agent, and may also be sent to you by email or reach you on WhatsApp using the phone number on your profile. Miracle HQ can also see enquiries for operational purposes.

Enquiry data may be used only to respond to that enquiry and to serve that client. You must not resell or transfer it, add it to unrelated marketing lists, or send bulk unsolicited messages.

You are responsible for handling the personal data of your clients in line with the data protection law that applies to you. How Miracle handles personal data is described in the Privacy Policy.

When you make a booking, you submit it in the workspace with the project, the customer's name and contact number, the unit reference, the booking or SPA price and date, the developer reference, and proof of the booking.

Miracle HQ reviews each submission and moves it through the claim stages shown in your workspace. A submission is a claim for commission, not an approval: HQ may request more information, correct details, or reject a submission that cannot be verified.

Submissions must be genuine. Submitting a sale that did not happen, inflating a price, or submitting another agent's sale is a serious breach of these terms and may end your access without refund.

Commission rates and structures are set by Miracle HQ and may differ by project, role and campaign. The rate that applies to a sale is the one recorded against that sale.

Commission becomes payable only after HQ has approved the sale and the underlying commission has been received, where that applies. Your workspace shows the commission recorded against your approved sales and what has been paid out.

Payouts are released by HQ. Timing depends on the developer and on completion of the required documents, so no payout date is guaranteed. Raise any dispute about a sale, claim, commission or payout with us through the contact channels below.

Miracle does not guarantee any level of leads, sales, commission or income.

Miracle HQ publishes activities such as seminars, briefings, booths and training. Details shown — dates, venues, timings and registration links — may change, and an activity may be rescheduled or cancelled.

If you bring clients or guests to an activity, you remain responsible for them and for anything you tell them there.

When using Miracle you must not:

• Provide false, misleading or fraudulent information, in your profile, on your agent website, or in a sale submission.
• Scrape, bulk-extract or systematically copy content or data from the platform, or use it to build a competing service.
• Use bots or automation against the platform, or create additional accounts to get around a suspension or restriction.
• Attempt to access another user's account or data, or to probe, tamper with or bypass platform security.
• Send unsolicited commercial messages through the enquiry, contact or support channels.
• Use Miracle for anything unlawful, or in a way that damages Miracle's reputation or other users.

We may suspend or end access to an account where these terms have been breached, where activity appears fraudulent or harmful, where a subscription has lapsed, or where we are required to do so by law.

Where it is reasonable to do so we will give notice and a chance to put things right. In serious cases we may act immediately.

You may stop using Miracle at any time. Ending access does not by itself cancel amounts already due, and it does not create a refund — see the Refund & Cancellation Policy. Records we are required to keep, such as sales, claims, commission and payouts, are retained as described in the Privacy Policy.

The Miracle platform, its software, design and branding belong to us or our licensors. You may not copy, reproduce or reuse them except as these terms allow.

You keep ownership of the content you upload — your profile, photos, testimonials and submissions — and you give us permission to host, display and distribute it as needed to operate the platform and your agent website.

Project names, images and materials belong to the developers or to Miracle HQ and may only be used to market those projects through Miracle while you are an active agent.

Miracle is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted or error-free, or that the information in it — including project information supplied by developers — is complete or current.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for lost profits, lost commission, lost business or lost opportunity, arising from your use of Miracle or from any transaction with a developer or client.

To the extent permitted by law, our total liability to you for any claim is limited to the subscription fees you paid in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including for fraud, or any mandatory rights you have as a consumer.

We may update these terms as the platform changes. Where a change is material we will tell you by email or through a notice on the platform before it takes effect.

Continuing to use Miracle after a change takes effect means you accept the updated terms.

Questions about these terms can go to support@miracleindonesia.com or +60167385919, or through the support chat on this website. Agents can also open a ticket from the agent workspace.