Agent Subscription Policy

Miracle offers a single subscription: the Miracle Agent Subscription, a software and platform subscription service provided by BRAND9 SDN. BHD. There are no tiers or packages to compare, and Miracle does not currently limit how many published projects you may select.

Property agency activities on the Miracle platform are operated separately by AX MIRACLE PROPERTIES SDN. BHD., a registered estate agency in Malaysia (LPPEH E (1) 2167). Section 2 sets out which company does what.

This policy applies to every subscribed agent and forms part of the Terms of Service. Refunds are covered separately by the Refund & Cancellation Policy.

BRAND9 SDN. BHD. provides the Miracle Agent Subscription: the software and platform service this policy describes. It is also the merchant for Miracle Agent Subscription payments.

AX MIRACLE PROPERTIES SDN. BHD. operates the property agency activities carried out through the platform, as a registered estate agency in Malaysia (LPPEH E (1) 2167).

Online subscription payments are collected by BRAND9 SDN. BHD. through approved payment providers. A receipt, or a bank or card statement, may show BRAND9 SDN. BHD. or a payment-provider descriptor, depending on the payment method used. It is unlikely to read as Miracle Indonesia.

Where Miracle accepts a direct bank transfer instead, the money goes to the company bank account named in the transfer instructions, no payment provider is involved, and your statement shows that account.

BRAND9 SDN. BHD. is not the licensed estate agency and does not provide the property agency services described in this policy. AX MIRACLE PROPERTIES SDN. BHD. is not the merchant for Miracle Agent Subscription payments.

An active subscription opens the agent workspace and the tools in it:

• The project library: the projects Miracle HQ has published, and the ability to select the ones you represent.
• Your agent website, including the hero builder, your profile and the projects you selected, and the testimonials you publish.
• Leads: enquiries from your projects and your agent website, routed to you with their source, with WhatsApp contact using the number on your profile.
• Sale submission, and your sales and claims with their current stage.
• Your commission: what HQ has approved against your sales, and what has been paid out.
• Activities published by HQ, including the calendar.
• Support tickets with Miracle HQ, tracked in your workspace.

There is no approval step in the paid subscription. You create your account, pay for the subscription, and your subscriber access opens on its own — Miracle HQ is not asked to approve it first.

The subscription is activated when the payment provider confirms your payment to our server. If a payment is pending, activation waits until the provider confirms it. The page you land on after paying reports the status; it does not open access by itself.

Applying to join the Miracle sales team is a different route and is reviewed by HQ. It is an application, not a subscription, and it neither charges you nor opens subscriber access.

Some things about your account remain HQ's to administer — the agency, branch, team and rank you are placed in, and any verification badge. Those are handled separately and do not gate your subscription.

If your payment succeeded but your access did not open, contact us with your transaction reference and we will sort it out.

The subscription price is set by Miracle and shown to you before you pay. Fees are charged in Malaysian Ringgit (MYR) unless stated otherwise at the time of payment.

A first subscription and a renewal may be priced differently. Whichever applies to you is shown before you pay, and that is the amount charged.

We may change the price for future periods. A change never affects a period you have already paid for.

The subscription runs for a fixed period from activation. Your expiry date is shown in your workspace.

Miracle may send subscription reminders from time to time as a courtesy. Checking your expiry date and renewing in time remains your responsibility.

There is no automatic renewal: if you do nothing, the subscription simply expires.

When a subscription lapses, subscriber features stop: you can no longer select projects, and your public agent website stops being published.

Nothing is deleted. Your account, profile, leads, sale submissions, claims, commission records and payout history are preserved.

Commission already approved for a sale is not cancelled by an expiry. Sales, claims and payouts in progress continue to be handled by HQ.

Renewing reopens the subscriber features and sets a new expiry date. Your project selections, agent website settings and history are restored as they were.

A renewal extends access under the subscription rules in force when you renew, at the renewal price shown to you at that time.

If your account was suspended for a breach, renewing does not by itself restore access — the breach has to be resolved first.

The subscription is for one agent. Sharing an account, or creating extra accounts to get around a restriction, is not permitted.

Automated or bot-driven use of the platform, bulk extraction of project or lead data, and using enquiry data for anything other than serving that client are all outside fair use.

Miracle may suspend or end a subscription where an agent breaches the Terms of Service or this policy — for example a fabricated sale submission, misuse of lead data, or misrepresenting a project.

Where it is reasonable we give notice and a chance to put things right; in serious cases we act immediately. A subscription ended for misuse is not refunded.

The subscription buys access to the platform and its tools. It does not guarantee any number of enquiries, sales, commission or income, and Miracle is not responsible for an individual agent's commercial results.

Miracle may add, change or withdraw features as the product develops. Where a change materially reduces what the subscription includes, we will give subscribers reasonable notice.

Questions about your subscription: support@miracleindonesia.com, +60167385919, or a ticket from your agent workspace.